Terms of Service

1. Who these terms apply to

These Terms of Service (“Terms”) are an agreement between you (“Customer,” “you”) and Scribe Building Co., LLC, a Virginia limited liability company (“Scribe,” “we,” “us”). They apply to every service you book with us through scribebuildingco.com, by phone, text or email, including fixed-price services and handyman time blocks.

By checking “I have read and agree to the Terms of Service” when booking, or by confirming an appointment with us, you accept these Terms. If a service is covered by a separate written contract signed by both of us, that contract controls where it differs from these Terms.

We may update these Terms from time to time. The version you accepted when you booked applies to that booking.

2. Services and fixed-price scope

Each fixed-price service covers a standard installation: replacing or installing one item in the same location, on existing connections, in a home in reasonable repair. A standard installation assumes:

• Existing shut-off valves, supply lines, drains, wiring and electrical boxes are present, working and up to code.
• The wall, ceiling, floor or framing is sound, with no rot, water damage, mold or pest damage.
• Ceiling heights up to 9 feet (10 feet for chandeliers), and clear access to the work area.
• For TV mounting: drywall over wood studs, or studs added as quoted. Brick, stone, tile, plaster, metal studs and above-fireplace mounts are quoted separately.

Fixed-price services do not include moving, adding or rerouting plumbing pipes, wiring, circuits or outlets. Work that requires a licensed plumber or electrician, or a permit, is quoted separately and performed by our licensed trade partners.

Where a service description says “includes minor patching and painting,” we patch and paint the area we disturbed. We match your existing paint when you supply it or the color is known. Exact color and sheen matching on older or faded walls is not guaranteed.

Service-specific rules. Each fixed-price service has its own “What’s included & rules” list on our Book Online page (for example, wall types for TV mounting, low-voltage requirements for thermostats, and items we don’t assemble). Those lists are part of these Terms for the services you book.

3. Materials, pricing and changes on site

Prices are labor only. You supply the item being installed (faucet, fixture, fan, toilet, door, attic ladder, TV mount and similar), new and complete with its parts and instructions. If you’d like us to buy materials, you pay exactly what we pay — our contractor pricing, at receipt cost, with no markup — and you approve the cost first.

We are not responsible for defects in materials you supply, missing parts, or items that don’t fit your space. If an item is missing parts or can’t be installed as supplied, we may charge a trip fee of $95 or apply the time spent at our hourly rate of $80/hour.

If conditions differ from a standard installation, we stop and explain what we found before doing any extra work — for example a seized shut-off valve, a box not rated for a fan, rotted wood, or no stud where the TV must go. We quote the added cost, and nothing extra is charged without your approval. If you decline, we finish what can safely be done at the original scope, or charge only the trip fee if nothing can be done.

Our minimum charge for any visit is $95. Prices do not include applicable taxes or permit fees.

4. Booking, payment and cancellations

Booking. A booking is confirmed when you receive our confirmation email or text. Arrival times are a window, not an exact time; we’ll let you know if we’re running late.

Payment. We require a card on file to hold your appointment. Your card is saved securely with our payment processor, Stripe, and is not charged when you book. We charge it when the work is complete. On quoted jobs with several items, we charge progress payments: each item is charged as it’s completed, and any remaining balance when the job is done. If we buy materials for your job, we may first charge a materials deposit equal to their cost, at our contractor pricing with no markup, and only after you approve the amount. Additional work you approve on site is added to the same invoice. Unpaid balances over 15 days may incur a late fee of 1.5% per month.

Cancelling or rescheduling. Business days are Monday–Friday, 8 a.m.–5 p.m.

Booking	Notice required to cancel or reschedule free of charge
Fixed-price services and time blocks	2 business days before the appointment
Bookings of $500 or more	5 business days before the appointment

Cancellations or reschedules made after that deadline, and visits where we can’t get into the home or the work area isn’t ready, are charged 50% of the booked price. This fee covers the time our crew set aside for you. We don’t waive it for late reschedules.

If we need to cancel, we’ll tell you as early as possible and rebook you at no charge.

5. Access, site conditions and permits

You agree to:

• Have an adult (18+) at home at the start and end of the visit, or arrange access with us in advance.
• Clear the work area of valuables, breakables and personal items, and keep children and pets away from it.
• Provide working water and electricity, and tell us about known hazards (asbestos, lead paint, mold, damaged wiring, aggressive pets).
• Confirm you own the property, or have the owner’s or landlord’s permission for the work, including any HOA approvals.

We may decline or stop work if conditions are unsafe, including suspected asbestos, lead-based paint we would disturb, active leaks, or exposed live wiring. Homes built before 1978 may contain lead paint; we follow EPA lead-safe work practices where required.

Permits and licensed trades. We obtain required building permits and inspections for work we perform. Work requiring a licensed plumber or electrician is performed by our licensed trade partners, who obtain their own permits.

6. Workmanship warranty and liability

Workmanship warranty. We warrant our labor for 1 year from completion against defects in workmanship. If something we installed fails because of how we installed it, we’ll return and fix it at no labor charge. Report problems within 7 days of noticing them, and let us inspect before anyone else repairs them.

The warranty does not cover: materials or products you supplied (those carry the manufacturer’s warranty); normal wear; damage from misuse, accidents, water or weather; settling or movement of the house; work changed by others; or pre-existing conditions we noted.

Inspect before we leave. Please walk the work with us at the end of the visit and point out anything you’re not happy with so we can fix it right away.

Damage. If we damage your property, tell us within 48 hours and we’ll repair or pay to repair it. We are not responsible for damage caused by pre-existing conditions, hidden defects, or materials you supplied.

Limitation of liability. To the extent allowed by Virginia law, our total liability for any claim relating to a service is limited to the amount you paid for that service, except for property damage covered by our insurance. We are not liable for indirect or consequential losses.

7. Photos, communication and legal terms

Photos. We may photograph the work area before and after to document conditions and our work. We will only use photos of your home in our marketing if you agree, and never with your address, name or personal items shown. You can opt out at any time by telling us.

Communication and privacy. By booking, you agree we may contact you by phone, text and email about your appointment and services. We use your information only to provide and follow up on our services, and we don’t sell it. Reply STOP to opt out of texts.

Independent work. You agree not to hire our crew members directly for 12 months after your service without our written consent.

Disputes and governing law. These Terms are governed by the laws of the Commonwealth of Virginia. If a problem comes up, contact us first and we’ll try to resolve it in good faith. Any legal action will be brought in the courts of Fairfax County, Virginia.

Contact. Scribe Building Co., LLC · Fairfax, VA · service@scribebuildingco.com.